Refund policy
1. Refund Policy
We want you to be happy with what you ordered. If something isn't right, here's how returns work.
Return window
You have 30 days from the delivery date to request a return.
What can be returned
- Wellness tools and accessories may be returned if they are unused and in their original packaging.
- For health and safety reasons, supplements may only be returned if the seal is unbroken and the container is unopened. We cannot accept opened supplement products.
- Items marked final sale cannot be returned.
How to start a return
Email support@mateenshub.store with your order number and a brief description of the issue. We'll respond within [1–2] business days with return instructions and a return address. Please don't send items back before contacting us — returns received without prior authorization may not be processed.
Return shipping
If the item arrived damaged, defective, or was not what you ordered, we cover return shipping and send a replacement or full refund at your choice.
For all other returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.
Damaged or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with a photo so we can make it right quickly.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Questions
Email support@mateenshub.store.